- info@twincitymassage.com
- 465 Payne Avenue North Tonawanda, NY 14120
- Mon- Fry 9:00 - 6:30, Sat 9:00 - 3:00
Last updated: August 27, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. We collect, use, and disclose Your information as described in this Privacy Policy and, where required by applicable law, only where We have a valid legal basis to do so, including Your consent (where consent is required).
This Privacy Policy has been created with the help of the Privacy Policy Generator.
The words whose initial letters are capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access Our Service or parts of Our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to Twin City Massage Inc, 465 Payne Avenue, North Tonawanda, NY 14120.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website, among its many uses.
Country/State refers to New York, United States.
Device means any device that can access the Service, such as a computer, a cell phone or a digital tablet.
Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual. We use “Personal Data” and “Personal Information” interchangeably unless a law uses a specific term.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service or assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself, such as the duration of a page visit.
User means any individual who accesses or uses the Service.
Website refers to Twin City Massage Inc, accessible at https://twincitymassage.com/.
You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You.
Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Billing and shipping address, when applicable
Order and purchase information
Appointment and booking information, including the service selected, appointment date and time, and related scheduling details
Payment transaction information, such as transaction amount, payment status, and transaction identifiers
Any other information You choose to provide when contacting Us, placing an order, booking a service, or otherwise using the Service
Full payment card information is generally processed by third-party payment providers and is not intended to be stored directly by Us on the Website.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as:
Your Device’s Internet Protocol address, such as IP address
Browser type and browser version
Pages of Our Service that You visit
Time and date of Your visit
Time spent on those pages
Unique device identifiers
Other diagnostic data
When You access the Service through a mobile device, We may automatically collect certain information, including:
Type of mobile device
Mobile device unique ID
Mobile device IP address
Mobile operating system
Type of mobile Internet browser
Unique device identifiers
Other diagnostic data
We may also collect information that Your browser sends whenever You visit Our Service or access the Service through a mobile device.
We use tracking technologies, such as cookies, to track activity and improve Our Service.
The technologies We use may include:
A cookie is a small file placed on Your Device.
You can instruct Your browser to refuse all Cookies or indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of Our Service.
Certain sections of Our Service may contain small electronic files known as web beacons, also referred to as clear gifs, pixel tags, and single-pixel gifs.
These technologies may allow the Company to count users who have visited certain pages and collect related website statistics, such as recording the popularity of a section or verifying system and server integrity.
Cookies can be either Persistent Cookies or Session Cookies.
Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted when You close Your web browser.
Where required by law, We use non-essential cookies only with Your consent.
You can withdraw or change Your consent at any time using Our cookie preferences tool, if available, or through Your browser or Device settings.
Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.
Type: Session Cookies
Administered by: Us
These Cookies are essential to provide services available through the Website and enable You to use certain features.
They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, services You have requested cannot be provided.
Type: Persistent Cookies
Administered by: Us
These Cookies identify whether users have accepted the use of cookies on the Website and record the consent choices You have made so We can honor those choices during future visits.
Type: Persistent Cookies
Administered by: Us
These Cookies allow Us to remember choices You make when using the Website, such as Account login details or language preferences.
Their purpose is to provide a more personalized experience and prevent You from having to re-enter Your preferences each time You use the Website.
Type: Persistent Cookies or similar identifiers
Administered by: Google and/or Us
These technologies help Us understand:
How visitors use the Website
Which pages and features are used
How visitors arrive at the Website
Whether the Website is functioning as expected
We use this information to measure traffic, improve the Website, and evaluate marketing performance.
Type: Persistent Cookies, pixels, tags, and similar identifiers
Administered by: Google, Meta, and/or Us
These technologies help Us:
Measure advertising performance
Determine whether an advertisement resulted in a Website visit, booking, inquiry, or purchase
Build advertising audiences
Limit repeated advertising
Show relevant advertisements to people who have previously visited or interacted with Our Website or advertising
We use third-party analytics and advertising technologies on the Website.
Depending on Your cookie choices, browser settings, and applicable law, these providers may receive information including:
IP address
Browser and Device information
Pages viewed
Referring URLs
Timestamps
Cookie or advertising identifiers
Information about Website events or interactions
We use Google Analytics to measure Website traffic and understand how visitors interact with the Website.
Google may receive information such as the URL of the page You visit, Your IP address, Device and browser information, and cookie or similar identifiers.
We use Google Tag Manager to deploy and manage Website tags.
Google Tag Manager is primarily a tag-management tool. Tags loaded through Google Tag Manager, including analytics and advertising tags, may collect information as described in this Privacy Policy.
We use Google Ads technologies to:
Measure conversions
Evaluate advertising performance
Create remarketing audiences
Show advertisements to users who previously visited or interacted with the Website
Google may use cookies or similar technologies for these purposes.
We use the Meta Pixel and related Meta Business Tools in connection with Facebook and Instagram advertising.
These technologies help Us:
Measure Website activity associated with advertising
Evaluate advertising performance
Create advertising audiences
Conduct remarketing
Meta may receive information about Your Device and Your activity on the Website, including page views and certain Website events.
We do not intentionally configure advertising pixels or tags to collect the contents of massage intake forms, treatment notes, or other sensitive health-related information.
Our advertising and analytics providers process information according to their own terms and privacy policies.
You can manage non-essential tracking through Our cookie preferences tool, if available, and through Your browser or Device settings.
Disabling advertising or analytics cookies may reduce personalization and measurement, but it should not prevent You from accessing the core functions of the Website.
The Company may use Personal Data for the following purposes:
To provide and maintain Our Service, including monitoring usage of Our Service.
To manage Your Account, including managing Your registration as a user of the Service and providing access to Account-related functionality.
For the performance of a contract, including the development, compliance, and undertaking of purchase contracts for products, items, or services You have purchased.
To process orders, bookings and payments, including product orders, massage appointments, cancellations, schedule changes, payments, receipts, and transaction records.
To contact You by email, telephone, or SMS regarding appointments, booking confirmations, reminders, schedule changes, receipts, customer-service matters, purchases, and other service-related communications.
To provide You with news, special offers, and general information about other goods, services, and events We offer that are similar to those You have purchased or inquired about, where permitted by applicable law.
To manage Your requests and respond to inquiries.
For business transfers, including evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, sale, or transfer of some or all of Our assets.
For advertising and remarketing, including advertising through Google, Facebook, Instagram, and other advertising channels, measuring campaign effectiveness, creating advertising audiences, and showing advertisements to previous Website visitors where permitted by law.
For other purposes, including data analysis, identifying usage trends, determining the effectiveness of promotional campaigns, and improving Our Service, products, services, marketing, and Your experience.
We may share Your Personal Data in the following situations:
With Service Providers: We may share Personal Data with providers that help Us operate the Website, provide analytics, send communications, manage bookings, process orders and payments, provide customer support, prevent fraud, or otherwise provide services on Our behalf.
With booking and payment providers: We may provide information to WooCommerce-related payment providers and MassageBook/2Book and its applicable payment providers to process orders, schedule appointments, process payments, provide receipts, and maintain transaction and booking records.
With analytics and advertising partners: Depending on Your cookie choices and applicable law, We may disclose limited identifiers, Device information, internet or network activity, and advertising or conversion information to providers such as Google and Meta.
For business transfers: Personal Data may be shared or transferred in connection with a merger, sale of Company assets, financing, or acquisition.
With Affiliates: Personal Data may be shared with Our affiliates, which We require to honor this Privacy Policy.
With other users: If Our Service includes public areas, Personal Data You voluntarily share in those areas may be viewed by other users and publicly distributed.
With Your consent: We may disclose Personal Data for other purposes with Your consent.
If You provide an email address or mobile phone number when booking a massage, purchasing a product, creating an Account, or otherwise interacting with Us, We and/or Our Service Providers, including MassageBook, may use that information to send communications related to Your transaction or requested service.
These communications may include:
Booking confirmations
Appointment reminders
Schedule changes
Cancellation notices
Receipts
Payment notices
Customer-service messages
Other information necessary to provide requested products or services
Transactional and service-related communications are separate from marketing communications.
Opting out of marketing messages may not stop communications necessary to complete or administer a booking, purchase, payment, or other requested transaction.
Where permitted by law, We may send You marketing emails regarding Our services, products, promotions, or other news.
You may opt out at any time using the unsubscribe link contained in the email or by contacting Us.
Your opt-out will not affect transactional or service-related emails We need to send regarding an appointment, purchase, Account, or other request.
If You provide a mobile phone number in connection with a booking or separately consent to receive text messages, We and/or Our messaging and booking Service Providers may send appointment-related and other service communications.
If We send marketing or promotional text messages, We will obtain consent where required by applicable law.
Information collected in connection with text messaging may include:
Mobile phone number
Date and method of consent, where consent is required
Message delivery information
Response information
No mobile information will be sold or shared with third parties or affiliates for their own marketing or promotional purposes.
Mobile information may be disclosed to Service Providers that require the information to provide messaging, booking, scheduling, customer-service, or related technical services on Our behalf.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
Message frequency may vary. Message and data rates may apply.
You may reply STOP to opt out of text messages and HELP for support.
Carriers are not liable for delayed or undelivered messages.
The Company will retain Your Personal Data only for as long as necessary for the purposes described in this Privacy Policy.
We may also retain and use Personal Data as necessary to:
Comply with legal obligations
Resolve disputes
Enforce agreements and policies
Where possible, We apply shorter retention periods or reduce identifiability by deleting, aggregating, or anonymizing information.
User Accounts: Retained for the duration of Your Account relationship plus up to 24 months after Account closure to address post-termination issues or disputes.
Support tickets and correspondence: Up to 24 months following ticket closure.
Chat transcripts: Up to 24 months for quality assurance and staff training purposes.
Appointment, purchase, payment, receipt, and related transaction records are retained for as long as reasonably necessary to:
Provide requested services
Maintain business and accounting records
Handle chargebacks or disputes
Prevent fraud
Comply with tax, legal, or regulatory obligations
Appointment-related email and text records, consent records, and opt-out records may be retained for as long as reasonably necessary to provide services, document communication preferences, demonstrate compliance, and resolve disputes.
Website analytics data, including cookies, IP addresses, and Device identifiers, may be retained for up to 24 months from collection.
Server logs, including IP addresses and access times, may be retained for up to 24 months for security monitoring and troubleshooting purposes.
Usage Data may be retained longer where necessary for security, fraud prevention, or legal compliance.
We may retain Personal Data beyond the periods described above because of:
Legal obligations: When We are required by law to retain specific data.
Legal claims: When information is necessary to establish, exercise, or defend legal claims.
Your explicit request: When You ask Us to retain specific information.
Technical limitations: When information remains in backup systems scheduled for routine deletion.
You may request information about how long We will retain Your Personal Data by contacting Us.
When retention periods expire, We securely delete or anonymize Personal Data.
This may include:
Deletion: Personal Data is removed from Our systems and no longer actively processed.
Backup retention: Residual copies may remain in encrypted backups for a limited period consistent with Our backup retention schedule.
Anonymization: Personal Data may be converted into anonymous statistical information that cannot be linked back to You. Anonymized data may be retained indefinitely for research and analytics.
Your information, including Personal Data, is processed at the Company’s operating offices and in other locations where parties involved in the processing are located.
This means that information may be transferred to and maintained on computers located outside Your state, province, country, or other governmental jurisdiction where data protection laws may differ.
Where required by applicable law, We will ensure that international transfers of Personal Data are subject to appropriate safeguards and, where relevant, supplementary measures.
The Company will take reasonably necessary steps to ensure Your data is treated securely and in accordance with this Privacy Policy.
You have the right to delete or request that We assist in deleting Personal Data We have collected about You.
Our Service may allow You to delete certain information from within the Service.
You may update, amend, or delete Your information by signing into Your Account, if You have one, and visiting the Account settings section.
You may also contact Us to request access to, correction of, or deletion of Personal Data You have provided.
Please note that We may need to retain certain information when We have a legal obligation or lawful basis to do so.
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred.
We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may disclose Your Personal Data when required by law or in response to valid requests from public authorities, such as a court or government agency.
The Company may disclose Your Personal Data in the good-faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing connected with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
The security of Your Personal Data is important to Us.
However, no method of transmission over the Internet or method of electronic storage is 100% secure.
While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.
Service Providers We use may have access to Personal Data to the extent necessary to perform services for Us.
These providers may collect, store, use, process, or transfer information according to their own privacy policies, terms, and Our agreements with them.
We use:
Google Analytics to understand Website usage
Google Tag Manager to manage tracking tags
Google Ads technologies for advertising measurement, conversion tracking, audience creation, and remarketing
When these services are used, Your browser may send Google information such as:
Page URL
IP address
Browser information
Device information
Cookie identifiers
Advertising identifiers
For more information about how Google uses information from sites and apps using its services, visit:
https://policies.google.com/technologies/partner-sites
Google’s Privacy Policy:
https://policies.google.com/privacy
We use the Meta Pixel and related Meta Business Tools in connection with Facebook and Instagram advertising.
These tools help Us measure advertising performance, understand Website activity associated with advertisements, build audiences, and conduct remarketing.
Meta may receive information regarding Your Device and Website activity.
Meta Privacy Policy:
https://www.facebook.com/privacy/policy/
We advertise Our products and services through Google Ads and social media advertising platforms, including Facebook and Instagram.
We may use information collected through cookies, pixels, tags, and similar technologies to:
Measure campaign effectiveness
Create remarketing audiences
Display advertisements to users after they visit or interact with Our Website
Remarketing may result in You seeing advertisements from Us on Google, Facebook, Instagram, or other websites and services after visiting Our Website.
Google and Meta may use information they receive through their advertising technologies in accordance with their own privacy policies and user settings.
You may be able to control personalized advertising through:
Google account settings
Meta account settings
Browser settings
Device settings
Our cookie preferences tool, if available
We use WooCommerce to offer products and services for purchase through the Website.
When You place an order, We may collect and process information including:
Name
Email address
Phone number
Billing address
Shipping address
Products or services ordered
Purchase amount
Order history
Payment information may be transmitted to the applicable third-party payment processor used at checkout.
The specific information shared depends on the payment method and payment provider configured for the Website.
WooCommerce privacy information:
https://woocommerce.com/document/privacy-payments/
We use MassageBook, operated by 2Book, Inc., to allow clients to book massage and related service appointments and, where enabled, pay for those services.
When You use MassageBook, information may be collected or processed in connection with Your booking or payment, including:
Name
Contact information
Appointment details
Services booked
Billing information
Transaction information
MassageBook/2Book may act as a Service Provider or processor on Our behalf for information associated with Our clients and bookings.
MassageBook may also use third-party payment processors.
MassageBook / 2Book Privacy Policy:
https://www.massagebook.com/site/privacy-policy
Google Places is a service that returns information about places using HTTP requests and is operated by Google.
Google Places may collect information from You and Your Device for security purposes.
Information gathered by Google Places is handled according to Google’s Privacy Policy:
https://policies.google.com/privacy
The California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), applies only to businesses and processing activities that meet the law’s applicable criteria.
If and to the extent the CCPA applies to the Company or a particular processing activity, California residents may have the rights described below.
Depending on how You interact with Us, Personal Information We may collect includes:
Identifiers, such as name, email address, phone number, IP address, Account identifiers, and similar identifiers.
Customer records information, such as contact details and billing information.
Commercial information, such as products or services purchased, obtained, considered, booked, or requested and related transaction or appointment history.
Internet or other electronic network activity, including Website pages viewed, Website interactions, referring pages, Device and browser information, cookie identifiers, advertising identifiers, and advertisement interactions.
Geolocation information, such as approximate location inferred from an IP address or Device information.
Inferences that may be created from Website activity or interactions for analytics, marketing, or advertising purposes.
Sensitive Personal Information, where applicable and provided or processed for a permitted purpose, such as payment-account information handled through payment providers or information You voluntarily provide in connection with a requested service.
We do not intentionally use sensitive health-related information for cross-context behavioral advertising.
We may collect Personal Information:
Directly from You
Automatically from Your Device or browser
Through cookies and tracking technologies
Through booking and payment platforms
Through analytics, advertising, social media, and other Service Providers
We may collect, use, and disclose Personal Information to:
Provide products and services
Manage bookings and orders
Process or facilitate payments
Communicate with You
Maintain and secure the Website
Provide customer support
Conduct analytics
Measure advertising
Perform remarketing
Prevent fraud
Comply with applicable law
Otherwise operate Our business as described in this Privacy Policy
We do not sell Personal Information for monetary consideration.
However, under California law, certain disclosures of Personal Information to third-party advertising providers for cross-context behavioral advertising may be considered “sharing” even when no money is exchanged.
To the extent Our use of Google Ads, Meta Pixel, or similar advertising and remarketing technologies constitutes “sharing” under the CCPA, categories of information shared may include identifiers and internet or electronic network activity information.
If the CCPA applies to Us and gives You a right to opt out of sale or sharing, You may exercise that right through:
Our cookie preferences tool
A “Do Not Sell or Share My Personal Information” mechanism, if displayed on the Website
Contacting Us through the information provided below
Where required by applicable law, We will also process recognized opt-out preference signals, such as the Global Privacy Control, as a request to opt out for the browser or Device through which the signal is sent.
If the CCPA applies, California residents may have the right to:
Know and access categories and specific pieces of Personal Information We collected about them
Request deletion of Personal Information We collected from them
Request correction of inaccurate Personal Information
Opt out of the sale or sharing of Personal Information
Limit certain uses and disclosures of Sensitive Personal Information where applicable
Receive information regarding categories of sources, purposes, and third parties involved in processing
Not receive discriminatory treatment for exercising applicable privacy rights
We may need to verify Your identity before completing a privacy request.
An authorized agent may submit a request on Your behalf where permitted by law, but We may require proof of authorization and/or verification of Your identity.
We may deny or limit a request where an applicable exception applies.
CalOPPA requires certain operators of commercial websites or online services that collect personally identifiable information from California consumers to conspicuously post a privacy policy and make certain disclosures regarding their privacy practices.
This Privacy Policy identifies:
Categories of Personal Information We collect
How We use and disclose that information
Categories of third parties with whom information may be shared
How You may contact Us regarding Your Personal Information
The effective or “Last updated” date of this Privacy Policy
Some web browsers offer a “Do Not Track” (“DNT”) setting.
At this time, Our Website does not specifically respond to the legacy DNT browser signal.
Third-party analytics and advertising providers, including Google and Meta, may collect information regarding Your online activities over time and across different websites or online services when their technologies are enabled.
You can manage cookies and similar technologies through:
Our cookie preferences tool, if available
Browser settings
Device settings
Google privacy or advertising settings
Meta privacy or advertising settings
Where a legally recognized opt-out preference signal must be honored under applicable privacy law, We will process that signal as required by law.
The Service is not directed to, and We do not knowingly collect Personal Information from, anyone under the age of 16.
If You are a parent or guardian and believe Your child has provided Us with Personal Information, please contact Us.
If We become aware that We have collected Personal Information from anyone under the age of 16, We will take steps to remove that information from Our servers as soon as reasonably possible.
Some countries and states set a higher age at which an individual can consent to processing of their own Personal Information.
Where We rely on consent as a legal basis and applicable law establishes an age higher than 16, We may require consent from the User’s parent or guardian before collecting and using Personal Information.
Our Service may contain links to other websites that are not operated by Us.
If You click on a third-party link, You will be directed to that third party’s website.
We strongly advise You to review the Privacy Policy of every website You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites or services.
We may update Our Privacy Policy from time to time.
We will notify You of changes by posting the updated Privacy Policy on this page.
We may also notify You by email and/or through a prominent notice on Our Service before the change becomes effective.
The “Last updated” date at the top of this Privacy Policy will be updated accordingly.
You are advised to review this Privacy Policy periodically for changes.
Changes become effective when they are posted on this page.
If You have any questions about this Privacy Policy, You can contact Us:
Website:
https://twincitymassage.com/contact
Phone:
716-245-4373
